Now, enjoy the convenience of cashless treatment at any hospital of your choice, regardless of whether it is part of the insurer's network or not. Our customers can now access medical care even at non-network hospitals.

How it works:

• Members may reach out to Raksha, via our call center (040-68178566 for any queries.
• All requests for cashless at a non-network hospital have to be initiated by the hospital by sending a cashless request to Raksha at (cashlesseverywhere@rakshatpa.com
• On receipt of the request from the hospital, the Raksha team will connect with the hospital to collect certain mandatory documents such as KYC documents and a brief MOU based on which cashless requests may be authorised.
• Raksha will evaluate the credentials of the hospital and scrutinise the documents.
• Cashless facility will be extended subject to satisfactory completion of the documentation and approval of the insurance company.
• Cashless requests may not be authorised if the policy terms and conditions do not cover the treatment.

Important points:

• Non-network hospital should send the request for cashless to Raksha at least 48 hours prior to the date of admission for all elective procedures.
• Cashless requests for emergency treatments need to be shared within 48 hours of the admission.
• Cashless will be provided only if the hospital fulfills the criteria as prescribed by the insurance company that has issued the policy.
• Raksha or Insurance company shall not be responsible for non acceptance of cashless by the non-network hospital.
• Cashless requests will not be entertained if the hospital is listed as excluded by the insurer. The list of excluded hospitals are available on the insurance companies' websites.